Delivery & Return
Order Processing
- Orders are processed within 1–3 business days after order confirmation.
- Orders are not processed on Sundays or public holidays.
Delivery Within India
- We deliver across all serviceable locations in India.
- Standard delivery typically takes 3–7 business days.
- Most orders are delivered within 4–6 business days after dispatch.
- Delivery timelines may vary during festivals, sales, adverse weather conditions, or due to courier delays.
International Delivery
- We ship to selected international destinations.
- Delivery generally takes 7–21 business days after dispatch, depending on the destination and customs clearance.
- Customers are responsible for any applicable customs duties, import taxes, VAT, or other local charges.
- STARSEE is not responsible for delays caused by customs clearance or local courier services.
Shipping Charges
- Shipping charges (if applicable) are displayed during checkout.
- Free shipping may be available on selected orders or promotional offers.
- Shipping charges are non-refundable once an order has been shipped.
Order Tracking
- Once your order is dispatched, tracking details will be shared via email or WhatsApp, where applicable.
Delivery Issues
- If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery at:
- Email: starsee.official@gmail.com
Returns & Refunds
Returns for India
Returns or replacements are accepted only if:
- The product arrives damaged.
- You receive the wrong product.
- The product has a manufacturing defect.
Returns are not accepted for:
- Change of mind.
- Personal preference.
- Minor colour variations due to screen settings.
- Normal wear and tear.
- Incorrect size selection (where applicable).
International Returns
Due to the nature of international shipping, returns and exchanges are generally not accepted. If you receive:
- A damaged product,
- The wrong product, or
- A product with a manufacturing defect,
please contact us within 48 hours of delivery. After verification, STARSEE may, at its sole discretion, offer a replacement, refund, or another suitable resolution.
Unboxing Video Required
To request a return or replacement, you must provide:
- A clear, uninterrupted unboxing video showing the sealed package before opening.
- The complete unboxing process.
- The product and its condition upon receipt.
Claims submitted without a valid unboxing video may not be accepted.
Reporting an Issue
Please email us within 48 hours of delivery with:
- Your Order Number
- Clear photographs of the product
- A complete unboxing video
Refunds
For approved claims:
- Refunds are processed to the original payment method within 5–10 business days.
- Shipping charges (if applicable) are non-refundable once the order has been shipped.
- For international orders, shipping charges, customs duties, taxes, and import fees are non-refundable.
Non-Returnable Items
The following are not eligible for return or refund:
- Change of mind
- Personal preference
- Minor colour variations due to screen settings
- Used, altered, or damaged products after delivery
- Products returned without original packaging
- Claims submitted more than 48 hours after delivery