FAQs

1. Can I cancel or modify my order?

If your order has not been processed or dispatched, we may be able to assist with cancellation or modification. Please contact us as soon as possible after placing your order.

2. Can I return or exchange my order?

Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before placing your order.

3. Where do you ship?

STARSEE currently ships across India. If you wish to place an international order, please contact us before placing your order. We will review shipping availability for your destination and assist you accordingly.

4. Will I have to pay customs duties or import taxes for international orders?

If we accept and ship an international order, customs duties, import taxes, VAT, or other charges imposed by the destination country may apply. These charges, if applicable, are the customer’s responsibility unless otherwise stated by STARSEE.

5. How will I know when my order has been shipped?

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be provided where available.

6.What products does STARSEE offer?

STARSEE offers a curated collection of fashion jewellery and accessories. We will continue to expand our collection with new designs and categories over time.

7. What materials are used in STARSEE jewellery?

The materials used vary by product. Wherever the material is confirmed, it will be mentioned in the product description. If it is not specified, we do not make assumptions or claims about it.

8. Do all products include detailed specifications?

Not always. We provide product information that is available and verified. Some details, such as material, dimensions, or weight, may not be available for every product.

9. How do I choose the correct size?

Where applicable, sizing information (such as bangle size,ring size ) will be provided on the product page. Please review the product description before placing your order.

10. Are the product photos accurate?

We make every effort to display our products as accurately as possible. However, slight variations in colour or appearance may occur due to lighting, photography, screen settings, or manufacturing differences.

11. How should I care for my jewellery?

To help maintain your jewellery, avoid contact with water, perfumes, lotions, sweat, and harsh chemicals. Store your jewellery in a clean, dry place when not in use.

12. STARSEE jewellery suitable for sensitive skin?

Skin sensitivities vary from person to person. Customers with known allergies or sensitive skin should use their own discretion before purchasing or wearing any jewellery. STARSEE cannot guarantee compatibility with every individual’s skin type and is not responsible for individual allergic reactions or skin sensitivities.

13. How can I contact STARSEE?

For any questions or support, please contact us at: Email: starsee.official@gmail.com We aim to respond to your enquiries as soon as reasonably possible during our business hours

I have a promotional or discount code. How do I use it for an online purchase?

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.